Refund & Return Policy

1. Our Satisfaction Guarantee

At Cairé Roasters, we take pride in every bag we roast. We want you to love your coffee, and we stand behind the quality of every blend we sell. If you are not completely satisfied with your purchase, we are here to make it right. Please review the terms below for details on returns, exchanges, and refunds.

2. Return Window

You may request a return within 30 days of receiving your order. To be eligible for a return, the request must be initiated within this 30-day window by contacting us via email. Returns requested after 30 days will be evaluated on a case-by-case basis at our discretion.

3. Conditions for Returns

To qualify for a return, the following conditions must be met:

• Unopened bags only: Coffee bags must be sealed and in their original, unopened condition. Due to the perishable nature of coffee, we cannot accept returns of opened bags unless the product is defective (see Section 6 below).
• Original packaging: Items must be returned in their original packaging, including any outer shipping materials.
• Proof of purchase: You must provide your order number or confirmation email to verify the purchase.

4. How to Initiate a Return

To start a return, follow these steps:

1. Contact us by email at hello@caireroasters.com with the subject line “Return Request” and include your order number, the item(s) you wish to return, and the reason for the return.
2. Wait for authorization. We will review your request and respond within 2 business days with a Return Merchandise Authorization (RMA) number and shipping instructions.
3. Ship the item(s) back using the shipping method of your choice. Please include the RMA number on the outside of the package. We recommend using a trackable shipping service to ensure the return reaches us.

Do not send returns without first obtaining an RMA number. Unauthorized returns may be refused or delayed.

5. Refund Timeline and Method

Once we receive and inspect your returned item(s), we will notify you by email whether your refund has been approved.

Approved refunds will be processed to your original payment method within 5 to 10 business days. Depending on your bank or credit card issuer, it may take an additional billing cycle for the credit to appear on your statement.

All refunds are processed through Stripe and will appear as a credit from Cairé Roasters on your statement.

6. Damaged or Defective Orders

If your order arrives damaged, defective, or incorrect, please contact us at hello@caireroasters.com within 7 days of delivery. Please include:

• Your order number
• A description of the issue
• Photographs showing the damage or defect

For verified damaged or defective items, we will ship a free replacement at no cost to you. You will not be required to return the damaged product. If a replacement is not available, we will issue a full refund to your original payment method.

This policy applies to opened bags as well. If you open a bag and discover the coffee is stale, has an off taste, or is otherwise defective, contact us and we will make it right.

7. Non-Refundable Items

The following items are not eligible for return or refund:

• Opened coffee bags (unless the product is defective, as described in Section 6)
• Gift cards or promotional credits
• Items purchased during final sale or clearance events, unless otherwise stated at the time of purchase

8. Shipping Costs for Returns

Standard returns: The customer is responsible for all return shipping costs. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit during the return process.

Damaged or defective items: We cover all shipping costs associated with replacing damaged or defective orders. You will not be asked to return the damaged item.

9. Subscription Cancellations

If you have an active subscription with Cairé Roasters, you may cancel at any time by emailing us at hello@caireroasters.com. Your cancellation will take effect before the next billing cycle, and no further charges will be made.

No partial refunds will be issued for the current billing period. If a subscription shipment has already been dispatched, it is subject to the standard return policy above.

You may pause your subscription instead of canceling. Contact us for options.

10. Exchanges

We do not offer direct exchanges at this time. If you would like a different product, please initiate a return for the original item and place a new order for the desired product through our online shop.

11. Contact Us

For any questions about returns, refunds, or this policy, please reach out to us:

Cairé Roasters

Email: hello@caireroasters.com

Colorado, United States

We aim to respond to all inquiries within 2 business days.